Privacy Policy
How we collect, use, and protect your information
Last Updated: 03/09/2025
Effective Date: 03/09/2025
Overview
This privacy policy explains how LibraryConnect collects, uses, and protects personal information through our website. We are committed to protecting your privacy and complying with all applicable UK data protection laws, including the Data Protection Act 2018 and UK GDPR.
OFFICIAL - FOR PUBLIC RELEASE • This policy applies to information collected through our website and complies with UK Government data protection requirements.
Information We Collect
Website Usage Information: We may collect technical information about your visit, including your IP address, browser type, operating system, and pages visited. This information is collected automatically and is used for website operation and improvement.
Contact Information: When you complete our contact forms or request information, we collect the personal details you provide, such as your name, email address, organisation, and any messages you send to us.
Analytics Data: We use website analytics tools to understand how visitors use our site. This may include anonymised data about page views, session duration, and user interactions.
Cookies and Similar Technologies: Our website uses cookies and similar technologies to enhance your browsing experience and analyse website performance. See our Cookies section below for more details.
How We Use Your Information
Communication: We use your contact information to respond to enquiries, provide information about our services, and communicate about potential collaboration opportunities.
Website Improvement: We analyse website usage data to improve our site's functionality, content, and user experience.
Legal Compliance: We may process personal information to comply with legal obligations, respond to legal requests, or protect our legal rights.
Marketing Communications: With your consent, we may use your contact information to send you relevant information about our services. You can opt out of marketing communications at any time.
Data Sharing and Disclosure
Limited Sharing: We do not sell, trade, or rent your personal information to third parties. We only share information in specific circumstances outlined in this policy.
Service Providers: We may share information with trusted service providers who assist in operating our website, conducting business, or providing services to you, provided they agree to keep this information confidential.
Legal Requirements: We may disclose personal information when required by law, regulation, or legal process, or when necessary to protect our rights, property, or safety.
With Consent: We may share information with your explicit consent for specific purposes not covered in this policy.
Data Security
Security Measures: We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.
Data Protection: Personal information is protected using industry-standard security measures, including encryption during transmission and secure storage practices.
Access Controls: Access to personal information is limited to authorised personnel who need it for legitimate business purposes and who are bound by confidentiality obligations.
Data Retention: We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Your Data Protection Rights
Right of Access: You have the right to request copies of your personal information that we hold.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
Right to Erasure: You have the right to request deletion of your personal information in certain circumstances.
Right to Data Portability: You have the right to request transfer of your personal information to another organisation in certain circumstances.
Right to Object: You have the right to object to processing of your personal information in certain circumstances.
Right to Restriction: You have the right to request restriction of processing of your personal information in certain circumstances.
Cookies Policy
Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They include cookies for security, load balancing, and basic functionality.
Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. This helps us improve the website's performance and user experience.
Preference Cookies: These cookies remember your preferences and settings to provide a more personalised experience on future visits.
Cookie Control: You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Contact Us
Data Protection Enquiries
For privacy-related questions or to exercise your data protection rights
privacy@libraryconnect.aiWe aim to respond to all privacy enquiries within 30 days as required by UK data protection law.
This privacy policy is governed by the laws of England and Wales.
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.